The purpose of this document is to establish a uniform process for supplier quality requirements.
This Standard Operating Procedure applies to the process of supplier quality requirements.
3. Supplier Quality Requirements
3.1 The supplier is fully responsible for adhering to the requirements stated in this
document. Acceptance of product by Integrated Inspection Systems, Inc. does not relieve
the supplier of any liability concerning non-conformities or malfunctions detected after
3.2 The supplier is required to immediately inform Integrated Inspection Systems, Inc. of
any non-conformity detected during assembly, test or use of the product, and immediately
upon the discovery of any non-conformity that might affect the operational safety of any
previously delivered product.
The acceptance of non-conforming parts is the prerogative of Integrated Inspection
Systems, Inc. Non-conforming parts that do not meet requirements must be presented in
writing to Integrated Inspection Systems, Inc. as a supplier request for material review
action. Unless otherwise instructed, all non-conforming parts shall be held by the supplier
until the request has been dispositioned by Integrated Inspection Systems, Inc.
3.3 Integrated Inspection Systems, Inc., its customers or regulatory authorities reserve
the right to monitor the manufacturing and maintenance activities and the Quality Control
activities on the premises of the supplier or to have the monitoring carried out by a third
party. The monitoring will include the following conditions:
• Access to the supplier or subcontractor’s premises and to any documents that
contribute to the manufacture, maintenance, inspection, and definition of the
• Necessary facilities are provided in order to complete the mission.
3.4 The supplier has to manage the personal qualifications to ensure that the personnel
have the proper competence to perform the task to ensure the quality of the product.
The supplier manages a list of all training given to personnel and these records are
subject to review by Integrated Inspection Systems, Inc.
Individuals performing special processes, such as welders or NDI, are qualified according
to current standards and regulations.
3.5 The supplier shall implement a Quality System that:
• Identifies the processes needed for the quality system and their application
throughout the organization and document them.
• Determine criteria and methods needed to ensure that the operation and control of
the processes are effective, and document them in the Quality Documentation.
• Ensures that the product or service being provided meets all of Integrated
Inspection Systems, Inc. requirements.
• Ensures all equipment used in the production of Integrated Inspection Systems,
Inc. parts has been verified, validated, and calibrated if necessary.
3.6 The supplier shall notify Integrated Inspection Systems, Inc. of any changes in
product and/or process, changes of suppliers, changes of manufacturing facility location,
and where required, obtain organization approval.
3.7 The supplier shall flow down to the supply chain the applicable requirements
including customer requirements.
3.8 The supplier shall retain all Integrated Inspection Systems, Inc. records for a
minimum of 10 years.
3.9 When applicable, the supplier may be asked to supply test specimens for design
approval, inspection/verification, investigation, or auditing.
3.10 When applicable, the supplier may be asked to supply design, test, inspection,
verification, use of statistical techniques for product acceptance, and related instructions
for acceptance by Integrated Inspection Systems, Inc., and as applicable critical items
including key characteristics.
3.11 With each shipment against this purchase order, the supplier shall provide a
Certificate of Compliance.
3.12 Parts supplied on this order shall be protectively packaged to prevent damage. Each
container shall be identified with the part number, and serial numbers, if applicable, of
the item enclosed.
3.13 A first article evaluation is required if one of the following occurs:
• A new item or process is being produced (first production run).
• Changes in design effecting form, fit, or function.
• Changes in manufacturing source(s) processes, inspection methods, location,
tooling, or materials with the potential of effecting form, fit, or function.
• A lapse in production for two (2) years or as specified.
• When required as part of a corrective action for a part with repetitive rejection
3.14 All tools/equipment sent for calibration must have a report that includes the
following upon return to Integrated Inspection Systems, Inc.:
• “As Found” measurements noted upon receipt
• Any adjustments made.
• “As Left” measurements upon completion.
• Certificate of Calibration that is traceable to N.I.S.T.
• Supplier must maintain a calibration system in compliance with ANSI Z540 or
3.15 Test data shall be supplied if noted on the purchase order.
3.16 When the Integrated Inspection Systems, Inc. purchase order identifies ITAR’s
compliance and that the information contained may be subject to International Traffic
Arms Regulations (ITAR) or Export Administration Regulations (EAR) controls and may
not be disclosed to any foreign person(s) or firm, including persons employed by or
associated with your firm, without first complying with all requirements of the ITAR, 22
CFR 120-130 and the EAR, 15 CFR 730-774.
By this notification, the supplier has been so advised of its compliance obligations under ITAR.
3.17 Counterfeit Work/Parts
• Supplier agrees and shall ensure that Counterfeit Work and/or Parts are not
delivered to Integrated Inspection Systems, Inc.
• Supplier shall only purchase products to be delivered or incorporated as work to
Integrated Inspection Systems, Inc. directly from the Original Component
Manufacturer (OCM)/Original Equipment Manufacturer (OEM) or through an
OCM/OEM authorized distributor chain. Work shall not be acquired from
independent distributors or brokers unless approved in advance in writing by
Integrated Inspection Systems, Inc.
• Supplier shall immediately notify Integrated Inspection Systems, Inc. with the
pertinent facts if the supplier becomes aware or suspects that it has furnished
• When requested, the supplier shall provide OCM/OEM documentation that
authenticates traceability of the affected items to the applicable OCM/OEM.
4. Record Retention
Suppliers with direct impact on product quality (i.e. calibration labs) must keep records on
file for at least five (5) years for each product service.
5. Supplier Contributions to Quality
• Supplier’s Contribution to products or service conformity.
• Supplier’s Contribution to Product Safety
• Supplier’s Awareness of the importance of Ethical Behavior.